Front Desk - Front Office Management

FRONTDESK

CONSIST OF:

 

RECEPTION                 

INPORMATION               

CASHIER                   

IN OUR HOTEL, THESE ABOVE 3 FUNCTIONS ARECOMBINED.ALSO RECEPTIONIST MUST BE SALE PERSON, RESPONSIBLE ALL HOTLE’S PRODUCTS WHICHINCLUDEROOMS, R&B, FACILITIES OF LEISURE.

 

INFORMATION SECTION

 

STANDARDSETUP:

 

DISPLAT PHONE                               

TIME CLOCK                                  

MISSAGE PORM (TWO COPIES A SET)            

COMPUTER                                   

CITY INPORMATION DIRECTORY                

 

PESPONSIBILITY OF INFORMATION

 

1.       RESPONSIBLEPOR ALL MIESSAGE TAKEN CORRECTLY AND DELIVERED PROMPTLY.

 

2.       ENSUREALL INPORMATIONS GUESTREQUIRE AREPROVIDED CORRECTLY.

 

3.  PESPONSIBLEPOR GUEST’SINQUIRIES ARETAKEN AND TRACED ACCORDINGLY.

 

 

PECEPTION AND CASHIER

STANDARD SETUP            

  

1.       PMSTERMINAL                       

2.       PRINTER                      

3.       KEY CARD MAKER             

4.       CREDIT CARD MAKER         

5.       EDCMACHINE                

6.       CABINET                      

7.       DISPLAY BOARD POR POREGN CURRENCY EXCHANGER ATE

8.       R/O FILINGPOLDER BY ALPHABETPOF SAME DAY ARRIVAIS

9.       CASHDRAW AND MONEY DRAW

 

10. DISPLAY RACK       

  A: BROCHURE SHUTILEBUS SCHEDULE

  B: DISPLAY STAND POR PC(ENROLLMENT)    

 

                         F/D’ SERSPONSIBILITY

                          

 

SALES AND MARKETING    

1.         KEEP AWARENESS OF ALL SALES OPPORTUNITIES.

 

2.         PESPONSIBLEPOR EFFECTIVE AND EFFICIENT OF CHECK IN AND CHECK OUT

 

3.         CONIROL ROOM AVAILABILITY

 

4.         ROOM ASSIGNMENT

 

FINANCIAL

1.         HIGHT BALANCE CHECK

 

2.         MONET EXCHANGE

 

3.         AUDITING

 

4.         COLLECT CASHDEPOSIT ACCEPTANCE OF CREDIT CARD

 

5.         NIGHT REPORTS

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