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Sheraton Brand Standards

A.01.00.00
MANDATORY PROGRAMS
A.01.01.01S
 ESSENTIAL STANDARD:
All hotel associates have been trained in the Sheraton Cares for You program.
A.01.02.01S
 ESSENTIAL STANDARD:
Hotel has implemented the Starwood Hotel Expert/Rapid Response program or Guest Service Center.
A.01.04.01
 ESSENTIAL STANDARD:
Hotel staff members have completed the training for and implemented the learning from the Starwood Be Bright training program.
A.01.05.01
 ESSENTIAL STANDARD:
Hotel staff have completed and implemented the Starwood ABC's of Housekeeping training program.


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