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Front Office Department Organization Chart - Front Office Manual

The Front Office working Manual include the Common and General Front Office Duties, Job Guidelines and Responsibilities which can be applicable to all Front Office Operations and it could be modified and Personalized to Match with each Front Office Operation subject to the Hotel General Policies and Procedure.

1. Introduction
2. Get to Know your Hotel ( Hotel Detailed Fact Sheet)
3. Front Office Department
  • Organization Chart
  • Standard for Front Office Personnel
  • Rules and Regulations for Front Office Department
4. Front Office Position Guide Lines ( Job Description)
5. Working Manual
  • Telephone Operator
  • Reservations
  • Front Desk
  • Bell Stand
  • Drivers

Note:
The above Organizaion chart can be chaged from a hotel to other subject to the number of rooms, in very big hotels for example , the guest relations Manager position available , also Desk Manager , Assistant Reservations Manager, Reservations supervisors..etc. . in small hotels the Chef concierge position not available for example, and is replaced with the bell-man directly.


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