Upon Guests arrival
Mr. Jones, Would you like me to unpack your luggage?”
Although most guests will not require this service, if the request is made the
Record all request in the daily Guest Needs and Preferences log sheet with accurate time, type of request, duration and time required to complete.
Upon Guest checkout schedule contact Guest 2 hours before departure or what deemed appropriate, and ask if their require Packing Service.
“Mr. Jones, Would you require any assistance in packing your luggage?”
If Guest request packing, you will go to room and follow your training in packing his/her luggage in a professional manner.
Log all requests in the Guest Preference sheet in order to ensure input in the Guest History for future stays.