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Bellman - Front Office Department Job Description

DEPARTMENT

Front Office

REPORTING TO

Bell Captain

POSITION

Bellman

SUBORDINATE

Nil

JOB LEVEL

 

REF NO.

 

 

RELATIONSHIPS:

-All Front Office Personnel

-All other Divisions / Departments Personnel

-Hotel guest / Patron / Golf Member

 

JOB SUMMARY:

Primarily tasked in providing the hotel guests / patrons the efficient Bell service, to ensure the luggage being delivered collected, stored accurately and promptly all the time. Meanwhile, should be more pro-active in practicing the salesmanship to promote the hotel products at any guest contact, for example, when rooming the guest.

 

DUTIES RESPONSIBILITIES:

Conducting the Bell service activities such as luggage service upon guest's arrival and departure, luggage storage, message service fax delivery, parcel and mail hand-over, information service and other related tasks.

Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any.

Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to Hotel Plaza " or "Welcome back, Mr. / Mrs. / Miss So & So".

Rooming the guest in a professional way, which includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc..

Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue.

Assisting to arrange the transportation for guest in the absence of Bell Captain.

Being responsible for the cleanliness of the counter and the surrounding environment.

Being in charge of the lobby lighting on & off periodically.

Distributing the newspaper to long staying guest and departments concerned.

Extend assistant to guests and patrons alike in a flexible manner unless it is illegal.

Maintain professional image while on duty with well grooming hygiene and prescribed uniform.

Perform other duties being assigned by the Bell Captain, Assistant Manager, Front Office Manager or other concerned hotel officers.

Always concern energy and environment conservation issues in the daily work.

14. Perform all duties, other than the above as requested by hotel policies and/ or his/ her direct supervisor.

 

PREPARED BY

 

APPROVED BY

 

EFFECTIVE

 


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  • Delete Quote Guest (Dec 14 2014 23:00:11, Rate: 0 )

    very good description
  • Delete Guest (Aug 10 2014 01:59:58, Rate: -3 )

    Rate -3 Points
  • Delete Guest (May 9 2013 00:45:44, Rate: 5 )

    Rate 5 Points
  • Delete Guest (Apr 22 2013 03:20:01, Rate: 3 )

    Rate 3 Points
  • Delete Guest (Feb 21 2013 01:51:31, Rate: 5 )

    Rate 5 Points
  • Delete Guest (Jan 29 2013 01:02:31, Rate: 1 )

    Rate 1 Points
  • Delete Guest (Aug 6 2012 13:34:50, Rate: 5 )

    Rate 5 Points
  • Delete Guest (Apr 11 2011 20:24:56, Rate: 1 )

    Rate 1 Points
  • Delete Guest (Jan 10 2011 17:47:33, Rate: 5 )

    Rate 5 Points
  • Delete Quote Guest (Aug 11 2010 01:03:31, Rate: 0 )

    tnx
  • Delete Guest (Feb 21 2010 21:28:40, Rate: 5 )

    Rate 5 Points
  • Delete Quote Guest (Feb 21 2010 21:28:14, Rate: 0 )

    tnx
  • Delete Guest (Dec 1 2009 15:44:12, Rate: 5 )

    Rate 5 Points
  • Delete Guest (Jul 27 2009 21:37:34, Rate: 1 )

    Rate 1 Points
 

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seccode