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Bell Captain-FRONT OFFICE DEPARTMENT JOB DESCRIPTION

DEPARTMENT

Front Office

REPORTING TO

Chief Concierge

POSITION

Bell Captain

SUBORDINATE

Bellman

JOB LEVEL

 

REF NO.

 

RELATIONSHIPS:

-Chief Concierge

-All Front Office Personnel

-All Departments/Sections Heads

-Hotel Guests

-Outside Suppliers/Companies Related, such as Post Office, Newspaper Suppliers, etc.

 

JOB SUMMARY:

Supervise Bellman and Doorman daily performance to ensure the smooth and normal operation of the section and the implementation of all Bell Service tasks. Enhance all luggage are delivered/collected accurately, efficiently and on time. Maintain proper records of luggage, parcels or letters kept at Concierge for guests. Provide information as requested by guests or patrons.

 

DUTIES RESPONSIBILITIES:

Responsible for all Bell Service activities such as luggage service upon guests’ check-in and check-out, luggage storage, message service, and information service and other related tasks.

Extent assistance to guests and patrons alike.

Conduct and assist in the proper training of all Bell Service staff.

Supervise, check and record storage of guest luggage in the baggage storeroom on a daily basis and ensure that it is within the Luggage Storage guidelines.

Supervise the daily posting and updating of the Events Board in the lobby in co-ordination with Catering and F&B Office.

Monitor and help guests on the guest transportation bookings, especially promote hotel transportation to maximize transportation revenue.

Help to arrange mail service, film development, or other duties requested by guests.

Ensure the proper distribution of the daily newspapers to all in house guests, especially for VIPs and long staying guest.

Ensure guests messages, faxes are passed to guests, or delivered to guest- room immediately and accurately.

Responsible for obtaining update town information regarding places of interests in Shenzhen and other similar spots intended for tourists.

Provide information of customs and Immigration Regulations of Shenzhen in particular, as well as related forms for immigration at concierge desk.

12. Responsible for the daily roster under the jurisdiction.

Perform other duties be assigned by the Front Office Manager, Assistant Manager or other concerned hotel officers.

14. Always concern energy and environment conservation issues in the daily work.

15. Perform all duties, other than the above as requested by hotel policies and/or his/her direct supervisor.

 

PREPARED BY

 

APPROVED BY

 

EFFECTIVE

 


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