CONTROL OF STAMPS - Concierge SOP

Last / Next  2009-06-06 04:57:32

DEPARTMENT: Front  Office(Concierge)

JOB TITLE: Guest Service Associate(Concierge)

TASK NO: CON-07   

TASK:CONTROL  OF  STAMPS

EQUIPMENT  REQUIRED:  FIDELIO SYSTEM/MAIL  PRICE  LIST/FLOAT  BOOK/PRICE  COMPUTING  SCALE

WHAT  TO  DO

HOW  TO  DO

WHY

1.Checking of stamps.

 

 

 

 

2.Buying of stamps.

 

 

 

 

 

 

3.Selling of stamps.

 

 

 

 

 

 

 

 

 

 

 

 

 

4.put on the stamps.

 

 

 

 

 

 

 

 

Stamps must be checked during the handing over of every shift. At the end of each shift. Team leader must fill out float book.

 

To buy stamps according to the demands.

Morning shift team leader must prepare the stamps when shift starts for dispatch to purchase the stamps.

 

Upon receiving the letters or postcards, weight them by using the scale, also should check the size and destination according to post office price list. All mailing charges are imposed by the post office. Get the correct charges through mail price list before selling stamps.

 

Stamps are to be sold to the guest and glue is to be offered to assist the guest.

 

Once the guest request for mail service waits at the desk, GSA or GSTL should put the stamps on immediately.

In order to maintain the correct cash float.

 

 

 

Buy only required stamps to avoid using too many stamps.

This is done daily because dispatch starts at the beginning of morning shift.

 

 

Protect hotel and self benefit.

 

 

 

 

 

 

 

 

 

 

Do more for guest.

 

 

The guest wants to be sure that we will send his/her mail.

We want to make sure that we do it right in the first place.

Make sure the total amount (stamp & float) is same as fund.

PREPARED BY: Richard Rosario

 

APPROVED BY : Mr. Gilbert Jung

DESIGNATION:

Front Office Manager

SIGNATURE/DATE

DESIGNATION:

General Manager

SIGNATURE/DATE


TAG: Concierge concierge CONCIERGE Control SOP CONTROL STAMPS

 

Rate:0

Give Comments

Show All

:loveliness: :handshake :victory: :funk: :time: :kiss: :call: :hug: :lol :'( :Q :L ;P :$ :P :o :@ :D :( :)

Calendar

« 2014-10-30  
Su Mo Tu We Th Fr Sa
   1234
567891011
12131415161718
19202122232425
262728293031 

Statistic

  • Visit Statistic: 33408
  • Blog Statistic: 30
  • File Statistic: 10
  • Links Statistic: 13
  • Creating Time: 2008-12-08
  • Update Time: 2011-02-20

Subscribe RSS

Open Toolbar