At the driveway(Case II)-Concierge Courtesy Language Training

Last / Next  2008-11-28 01:57:24 / Classification:Concierge

Front Office 

Concierge

Scenario: At the driveway, a taxi stops at the drive way*(Case II)

 

Concierge

:

(Noticed it is a repeated guest.  Open the taxi door for the guest)

Good morning, Mr. Brown.  Welcome back to Best Western Hotel xxx

Guest

:

Hi, good day John.  This time I got quite a number of big bags in the boot*

Concierge

:

Not a problem Mr. Brown.

 (Take the bags from the taxi rear)

Mr. Brown, is that all your luggage?

 (Reconfirm how many pieces of luggage with guest)

Guest

:

Yes, thats all. Thank you John.

Concierge

:

You are welcome.

May I show you to the Front Desk for check-in?

Guest

:

Thats not necessary.  Wait for me and keep an eye on my bags.  I got valuable samples inside.

Concierge

:

Dont worry,Mr. Brown.  Please take you time.  I will safe keep your luggage.  Would you please let me know your room number after you checked in?  I will deliver your luggage right away.

 (Try to find out the guests name from the luggage tag attached to the guests luggage)

Guest

:

OK.

Concierge

:

(Notice the guest gets his key from the Front Desk counter.  Initiatively approach the guest with the guests luggage.)

May I have your room number, Mr. Brown?

Guest

:

OK, this time on the 12th floor, room 1204.

Oh, by the way, I have stored a piece of luggage upon my departure on my last visit.

Concierge

:

May I have the storage receipt, please Mr. Brown?

Guest

:

Am*m*

(Looking through the bags and wallet for the storage receipt)

Concierge

:

It doesn’t matter, Mr. Brown.  Please give us the receipt later if you can locate it.  We will check the records.  May I know your departure date and room number on your last visit and a brief description of the luggage stored?

Guest

:

I left on last Tuesday.  The room number was 1214.  Its a black garment bag with a name tag attached.

Concierge

:

I will send all your luggage to your room in a minute.  See you later Mr. Brown.


TAG: Concierge concierge Courtesy training Training driveway

 

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