Upon receiving a request that requires Concierge Services, accept the responsibility of the request, record all required information and acknowledge to Guest that it will be done.
Confirmation of Airline Tickets
Dinner Recommendations and Reservations
Tickets for Entertainment
Sightseeing Arrangements and Bookings
All Requests must be completed and information confirmed back to the Guests within 3 minutes.
If the request requires assistance from your associate in the Concierge, call a Concierge associate from the Pantry room Phone and inform them of the request. However, again keep in mind the request must be delivered to Guest within 10 minutes or ASAP depending upon the request.
Record all request in the daily Guest Needs and Preferences log sheet with accurate time, type of request, time of delivery, etc.
Butlers must be knowledgeable with all services provide from the Concierge Department in order to be able to answer all questions and inquiries about the services provided and to take required information for purpose of arranging any request.
Good communication and accurate transfer of request is essential to fulfill the request and meet the Guest Expectations.