Send to friend Last | Next

The impact of information technology in Hospitality Industry

Article objectives
When you have read this article you will be able to:
. Identify the effects of developments in information technology
on hospitality management and operations.
. Analyse current key issues associated with information technology
and explore their implications for the hospitality
. Evaluate key challenges limiting the use of technology
within the international hospitality sector.

The use of information technology in the hospitality industry
has grown tremendously over the past 20 years. This journey
has not always been smooth, but it has become clear that
information technology is now a critical competitive weapon
in the industry. This article examines how the use of information
technology in hospitality has developed, highlights
the current role that information technology plays within
international hospitality companies, and examines current trends
and issues while also attempting to speculate on the role that
this technology will play in the industry in the early part of the
21st century.

Information technology in hospitality
Information technology was first used in the hospitality industry in
the 1950s, when multinational hotel chains began experimenting
with the developing field of computer science. As in most other
industries, the majority of the initial applications focused on
accounting and automating repetitive and time-consuming tasks.
Software was ‘borrowed’ from other industries on the assumption
that it could be ‘easily’ adapted for use by hospitality companies.
However, such conversions were usually only partially successful,
and a large number of changes to business processes and procedures
were often needed to accommodate the requirements of the
computerized system. Moreover, the expense and technicality
involved in both developing and running systems made the use
of computerization economical only for the largest companies
(O’Connor, 1999).
Despite these problems, the hospitality industry at large has
pioneered many information system innovations. Airline reservation
systems, for example, were completing electronic commerce
transactions long before the commercialization of the Internet and
the dot-com bubble of the late nineties. In the early 1970s, the
Hotel St Jacque in Paris introduced software that automated reservations,
check-in, guest billing and various aspects of management
control. Punched cards were issued to guests, allowing
charges to be instantly posted directly onto their ‘electronic’ bill.

View all 13 comments

New comments

  • Delete Guest (May 9 2014 10:16:05, Rate: 1 )

    Rate 1 Points
  • Delete Guest (May 4 2014 17:00:05, Rate: -5 )

    Rate -5 Points
  • Delete Guest (Apr 3 2014 22:13:48, Rate: 1 )

    Rate 1 Points
  • Delete Guest (Nov 13 2013 23:29:35, Rate: 5 )

    Rate 5 Points
  • Delete Guest (Jul 27 2013 14:03:04, Rate: -5 )

    Rate -5 Points
  • Delete Guest (Apr 10 2013 07:54:30, Rate: -1 )

    Rate -1 Points
  • Delete Guest (Mar 27 2013 09:32:57, Rate: 5 )

    Rate 5 Points
  • Delete Guest (Sep 4 2012 03:13:58, Rate: 1 )

    Rate 1 Points
  • Delete Guest (Dec 9 2011 00:12:07, Rate: 5 )

    Rate 5 Points
  • Delete Guest (Jun 9 2011 03:26:53, Rate: 5 )

    Rate 5 Points
  • Delete Quote Guest (Apr 26 2011 13:59:46, Rate: 0 )

    the impact of information technology n financial management practices on hotels
    on h
  • Delete Guest (Feb 3 2011 17:12:17, Rate: 5 )

    Rate 5 Points
  • Delete Guest (Feb 1 2011 02:54:53, Rate: 5 )

    Rate 5 Points


Registration and Comments Closed

The registration for is closed forever.
We strongly recommend e travel week
to be used as a platform to communicate
with hospitality and tourism industry professionals.

Thank you for your support!