Check In-bell man bell service concierge

Check In

E       Greets every guest that comes to the hotel with a smile and eye contact immediately

 E      Offer to assist guest with the luggages and confirming the number of pieces with guest.  

E       To confirm ‘surname’ with guest and note it down with luggage tag.

     It is a must he inspects luggage/e for any damage and brings it to guest attention before it is placed on trolley. To group the luggage together if it is more than one piece to avoid mix-up.

E       Luggage to be placed on trolley and pushed it to the reception while waiting for guest to register.

E       To assist guest to room and explain facilities available if the Guest Relations Officer is not available to room the guest.

E       To assist guest in the lift and allowing him to enter first

E       Explain to the guest about:

Outlet opening hours

Which floor he is on and room number

Special promotions at the F&B outlet (if any)

E       Demonstrate to guest how to open the room door. Open door, hold and show guest into the room first.

E       Show the guest how to activate the lighting in room by using the key card.

E       Proceed to introduce and explain our guest room facilities, in a clockwise/anti-clockwise in the following sequence:

            Coffee/Tea making facilities

            Mini bar

            TV channels

Control panel (air condition / heater switch, light control, message light, alarm clock, world time)

            Personal Safe

            Hairdryer / Shavers point

            Fire Exits

            Check with guest if he/she requires Laundry/Pressing Services.

E       Inform the guest that they can contact the Guest Relations Officer at extension:_____ if they require flight reconfirmation.

 E      Remind the guest to recover key card from Energizer slot before leaving the room.

Example: Mr Brown, please bring along your key card with you when you leave the room.

E       Before leaving the rooms, wish the guest:

“Have a pleasant stay with us”.

  E     To ensure that proper recording in the ‘check in control book’

~Important     

Bellman to retrieve the luggage tags from the guest luggage and brings it down for recording purposes.

TAG: Check-in Check-In check-in Concierge concierge bell-man bell-service