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How to set up a coffee break

DEPARTMENT: Banquet

JOB TITLE: Service Associate

TASK NO: SOP BQT 010

TASK:  How to set up a coffee break

EQUIPMENT REQUIRED: Coffee urn, cup and saucers, tea spoon, creamer

 

WHAT TO DO

HOW TO DO IT

WHY

 

Refer to event order.

 

 

 

 

 

 

Set up coffee station.

 

 

 

 

 

 

 

 

 

 

Set banquet table.

 

 

 

Lay table cloth.

 

 

Skirt the table.

 

 

 

- Read through event order, check what is the time for the refreshment and type of snack.

* Coffee/tea and snack must be fresh and 15 minutes early before actual time.

 

- Number of persons for coffee break should be pre-arranged before the refreshment.

   * Coffee break station set up with coffee cups and food items, additional, placing props on the table as decoration, coffee station must have sugar, creamer, milk.

   * Table signs should match with all items on table.

 

- Lay out the oblong tables required according to the floor plan and number of guests.

 

 Lay tablecloth without stain, torn and holes.

 

- Use the skirting clip to skirt the table.

  * Skirting must be well pressed and straight without stains and holes

 

 

 

 

 

-Take personal care and responsibility to ensure that guests get what they want is part of Shangri-La care.

 

 

 

- To ensure that guests get what they want.

 

- Show that we care and delight our guests.

 

 

 

 

 

 

- Get it right the first time and every single time is part of a caring service.

 

- Shows care and sincerity for our guest needs.

 

- Maintain a standard to delight our customer.

 

PREPARED BY:

 

APPROVED BY:

DESIGNATION

Service Manager

 

SIGNATURE/DATE

 

DESIGNATION

General Manager

 

SIGNATURE/DATE

 



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