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FO Job Description - Guest Relations Officer

Key Responsibilities

*  Plan and coordinate the provision of friendly, efficient services to guests

*  Schedule activities for guests

*  Plan and coordinate all promotional activities targeting clients

*  Trace relevant statistics about clientele

*  Coordinate and supervise all activities for guests

*  Assist with check-ins / check-outs of clients

*  Greet Guests upon arrival

*  Assist guests with airline bookings and reconfirmation's

*  Assist all departments in being receptive to the needs of guests

*  Assist staff with language and culture

*  Attend recreation activities when necessary

*  Plan and conduct group and function rundown meetings

*  Assist in any other duties when required by the Front Office Manager

*  Assist with translations (information: guest directory; menus etc.) as required

*  Provide feedback from Guests to Front Office Manager for action

Occupational Health and Safety Responsibilities

*  Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

*  Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

*  Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

*  Initiate action to correct a hazardous situation and notify supervisors of potential dangers

*  Log security incidents and accidents in accordance with hotel requirements
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KEY COMPETENCIES & KEY TASKS

Taking Responsibility
*  Strive for constant improvement and take responsibility for your own performance
*  Adhere to InterContinental Hotel Group Corporate Code of Conduct
*  Adhere to Hotel Handbook and general policies and procedures
*  Adhere to Front Office Policies and Procedures
*  Report problems to Management with suggestions for resolution

Understanding My Job
*  Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
*  Understands how their role fits with others and contributes to the success of business
*  Understands the hotel's facilities, products and services
*  Provides information when requested and promotes hotel's services, facilities and special events
*  Implements department procedures and policies as needed

Customer Focus
*  Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
*  Anticipate guest needs, handle guest requires, and solve problems
*  Create a positive hotel image in every interaction with internal and external customers
*  Adhere to hotel brand standards
*  Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
*  Assist guests and escort them to locations within the hotel at their request
*  Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests

Teamwork
*  Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments
*  Communicate well to ensure effective shift hand-overs
*  Actively participate in organized meetings
*  Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

Adaptability
*  Be open to new ideas and make changes in the job and routines as required
*  Work in line with business requirements
*  Complete tasks as directed by Management

Developing Self
*  Develop / update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
*  Seek feedback critical on areas of shortfall
*  Maximize opportunities for self development

Reliability
*  Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
*  Follow standards, policies and procedures
*  Meet hotel attendance and grooming standards

Cultural Awareness
*  Work effectively with customers and colleagues from different viewpoints, cultures and countries
RELATIONSHIP

Internal
*  Must at all times show a positive approach to the position, when dealing with all members of staff and management alike

External
*  Must at all times show a positive approach to the position and Hotel, when dealing with guests within the Hotel. As well as when discussing the Hotel with persons outside the property

Codicil
*  This is a general position description outlining the responsibilities of the position of Japanese guest relations officer, and under no circumstances are you to consider this as final.
*  Duties and responsibilities may be added or amended by the management of the Hotel at any time
Dear Hotelier,
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SpammerTypeDate AddedLast SeenTimes ReportedThreatProfile
jenison2015@gmail.com2010-04-172010-04-17 09:51:082
6# nenupharvn

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Property job descriptions

These are many positions of building department. It can include:

1.
Building associate
2.
Building executive
3.
Building supervisor
4.
Building specialist
5.
Building director
6.
Building manager
7.
Building assistant manager
8.
Building assistant
9.
Building officer
10.
Building coordinator
11.
Building clerk

Based on the above positions can help you to set up building dept, design job descriptions, building interview questions.

I hope that this comment can help some info for our communities.

Rgs
nenupharvn
Please ban this guy if possible at all, thanks.
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